- Ordering FAQs
- Shopping FAQs
- Shipping FAQs
- Payments FAQs
- Cancellation & Returns FAQs
- My Account FAQs
Ordering FAQs
How do I find a specific item on your site?
Beadsnfashion has incorporated a powerful search engine into its site. Simply begin to type the item you're looking for into the Search box and our intuitive search begins to list the most relevant and popular results for the search term you've entered. You can use the search box to find a broad range of products by typing a color, brand, or material. But you can also be very specific to drill right down to the product you're looking for. You can even search by SKU if you're looking for an item you've previously ordered.
Another way to find items is by using the navigation bar located on the left of every page or from the Main Menu
Do you sell wholesale?
We offer wholesale Discounts. Check the wholesale Offers page [ footer of the page].
While not categorically a wholesale site, Beadsnfashion takes into consideration the total merchandise value of your order and offers discounts
Do you have a catalog?
We do not have a traditional printed catalog, (people still do that?), but we think we have a pretty nifty website!
Do you have a brick-and-mortar store?
We have based out Agra, City of Taj, and have a store here. For any other place, Beadsnfashion sells its products online only. Our focus is on our online customers and bringing them inspiring products at great prices.
May I place an order over the phone?
Sorry, all orders must be placed online but we're pleased to answer all your product order questions if you contact us at support@beadsnfashion.com
How do I place an order?
Once you have found the item you wish to purchase simply click the "add to cart" button. Each time you add an item to your cart you'll be taken to your shopping cart where you can:
Change the quantity of any item in your cart
Delete any item in your cart
Continue shopping
Enter a coupon or gift code before paying
Proceed to checkout
Note that you can easily navigate back to your cart by clicking the "Cart & Checkout" link located at the top of every page.
How do I know my order has been confirmed?
Once your order has been logged and payment authorization has been received, you are notified via email and SMS about receiving the order and we begin processing it. In this mail you will be provided with a unique Order ID (e.g. 120000XXXX), a listing of the item(s) you have ordered with pricing and other details of products and the expected delivery time. You will also be notified by Email and SMS when we ship the item(s) to you. Shipping details will be provided with the respective tracking number(s). You receive SMS when your order is confirmed, shipped, and delivered
Can I order a product that is 'Out of Stock?
Unfortunately, products listed as Out of Stock are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability, you must be login to your account before using the "Notify Me" feature of the website.
I'm ready to pay, now what??
Click "Proceed to Checkout" from the "Cart & Checkout" page. If you've shopped with us before you'll be prompted to enter your email address and password. If you're a new customer you'll be asked for your contact information, a simple one-page form and you're good to go!
My cart emptied, what happened?
Check your computer's security settings and be certain your browser is set to accept cookies. On most PCs, this is done from a browser such as Internet Explorer or Firefox, etc. Click on the "Tools" menu and select the Privacy tab at the top. Add www.beadsnfashion.com to your list of sites that you accept cookies from.
Can I shop for a period of days without losing the contents of my cart?
Yes. Beadsnfashion has a perpetual cart, meaning that the contents of your cart won't disappear even if you have to. And by logging in you can use another computer to continue your order.
How does Wishlist work?
Not ready for commitment? No Problem. Instead of selecting "Add to Cart", you can select "Add to Wishlist" located directly below the add to cart button. It's easy to navigate back to your wish list (or cart) from the navigation links located at the top of every page.
You can even find the qty of an item available for any product, on your wish list
Shopping FAQ
Is it necessary to have an account to shop on Beadsnfashion?
You can shop on Beadsnfashion by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Beadsnfashion account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout, and a public wish list. You will also be able to rate/review products and Brands.
GIFT WRAPPING
What do I need to know before getting an order gift wrapped?
* Gift wrap is chargeable at ₹50 per order
* Gift-wrap option is only available when the brand is BeadsnFashion
* Cash-on-Delivery orders cannot be gift wrapped
What is 'Beadsnfashion Advantage'? [Soon to be introduced]
When you see the 'Beadsnfashion Advantage' badge, you know you can buy the product from a Brand with complete confidence.
Products marked with 'Beadsnfashion Advantage' are sold by/sourced from a BeadsnFashion but are quality checked, stocked, packed, and shipped by Beadsnfashion
Products sold under Beadsnfashion Advantage are also backed by Beadsnfashion 7 Day Replacement Guarantee and you may also avail of faster delivery options. All while you are backed by Beadsnfashion's 24x7 customer service.
For a Buyer, what does 'Beadsnfashion Advantage' mean?
Beadsnfashion Advantage is our fulfillment service for Brands. Products sourced from various Brands are quality checked, stocked, and shipped by us. As a Buyer, you are thus assured of product quality, faster delivery, and hassle-free returns.
SHIPPING FAQS
How much will the shipping cost?
No extra/hidden shipping cost for domestic [within India] deliveries. Pay only what you see. Only in case of CoD orders, the customer is required to pay an additional charge of Rs 55 / order / Jewellery Materials & on Jewellery Rs. 75 / Order value min 250 Rs. Freight for International shipments is available at the checkout page, there are courier options available charged extra. The COD facility is not available for overseas delivery.
We ship via FedEx, Delivery, Ecom Express, and Blue Dart. some areas which are not covered by them are served through EMS speed post.
DHL / FedEx 3-5 business days [Trackable]
We ship to all countries served by DHL, FedEx, Aramex, and DHL eCommerce. For further info, check their respective websites
You cannot ship to my area. Why?
If your pin code area is not covered by our Logistics partner, we cannot ship to your area.
Why is my package delayed in shipping?
In some cases, the courier does not pick parcel at the time due to holidays or excess load with them or some other reason, as the such pickup is done the next day so your parcel may be delayed by a day or 2.
I need to return an item, how do I arrange for a pick-up?
If any customers want to return any item then the customer has to notify us by email. We will email the courier print slips. Remember this is a must and the courier will not pick it up without a computer label print. If you do not have a print facility then the only option is that you have to send the packet by speed post [ we will reimburse you the shipping charges].
Does Beadsnfashion deliver internationally?
Yes, we ship internationally to all Destinations using DHL, FedEx, Aramex, DHL eCommerce
What are the delivery charges?
Free or Discounted Shipping
This is optional to the Brands, Some brands may provide a discount or entirely Free shipping [ will be clearly visible on the shopping cart and checkout page]
About Cash on Delivery
COD available Min 500 Rs. Order
Is there any sales tax, Octroi or Entry Tax, etc on items sold by Beadsnfashion?
NO
What is the estimated delivery time and from the place?
The estimated delivery time 3-4days
Courier
How does the delivery process work?
All deliveries are scheduled through reputed couriers. You will be informed when we ship your consignment and will also be provided with a tracking number.
How are items packaged?
The products are packed in corrugated boxes or envelopes, depending on the number/weight/dimension of the products.
Are in-transit products insured?
The products are not insured but we provide the best packing of all goods dispatched from Beadsnfashion.com
How can I track the status of my order?
Once an order is shipped, tracking details are provided via mail [mostly the next day] you can use the tracking number from a related courier site otherwise contact support@beadsnfashion.com
PAYMENTS FAQS
What forms of payments do you accept?
We accept Visa, MasterCard, and COD. Sorry, we do not accept Visa gift cards, personal checks, or money orders.
Is it safe to use my credit/debit card on Beadsnfashion?
Your online transaction on www.beadsnfashion.com is secure with the highest levels of transaction security currently available on the Internet. All credit card and debit card payments on www.beadsnfashion.com are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.
A Secure Sockets Layer (SSL) Certificate is the standard security requirement for e-commerce and other transactions online. An SSL Certificate combines encryption to protect information as it travels the Internet and identity information about the certificate owner to protect against fraud.
Beadsnfashion uses a secure server with 256-bit SSL encryption to provide the highest level of security for your personal information.
Why was my credit card declined?
Often the reason for a card decline is that the billing address information you provided at checkout doesn't match the billing information on file with the credit card company. In this case, the card is declined as a security measure by our card processor.
My credit card was declined and yet it appears I was still charged.
The reason why a charge appears (or sometimes multiple charges) is because your card company DID approve the charge with each attempt and your bank held the funds in reserve against your account. However, funds were never actually transferred to us because of the decline by our card processor. Your bank will correct the balance in just a day or two.
What is Cash on Delivery?
If you aren’t comfortable making a prepaid order on www.beadsnfashion.com you can opt for the Cash on Delivery (COD) payment method instead. With C-O-D you can pay in cash at the time of delivery of the product at your doorstep. Remember you are charged Rs 55 / order / Jewellery Materials & on Jewellery It will become Rs 75 / Order value min 250 Rs.
What steps does Beadsnfashion take to prevent card fraud?
Beadsnfashion realizes the importance of strong fraud detection and resolution capability. Our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by their team. In the rarest of rare cases, when the Payment gateway providers’ team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents.
What is a 3D secure password?
The 3D Secure password is implemented by VISA and MasterCard in partnership with the card-issuing banks under the "Verified by VISA" and "MasterCard Secure Code" services, respectively. The 3D Secure password adds a layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases. Can I use my bank's Internet Banking feature to make a payment?
Yes, you can use net banking to make payments
Can I make a credit/debit card or Internet banking payment on Beadsnfashion through my mobile?
Yes, you can
What is BeadsnFashion’s EMI payment option?
Very soon, we will be introducing an EMI option, for purchase values above Rs. 3000
CANCELLATION & RETURNS FAQS
If you have received damaged and/or missing items please contact us within 48 hours of receiving your order. You can reach us at 8909060525 or you can email support@beadsnfashion.com with complete details and also share pictures of damaged products to initiate the return process faster.
We accept returns on merchandise if the following applies:
Items are in original packaging or stringing
In full quantity ordered
Within 2 Days of receiving
Any shipping discounts received on the original order will not be credited in a return.
Please note that any shipping discounts received on the original order will not be credited in a return.
The following items are not returnable unless defective: Jewellery, discontinued items, closeout items, or special order items. Please include a copy of your invoice with the return form so we may quickly and accurately process your return
Return Policy
Please contact us within 2 days of receiving the shipment to arrange the return of any damaged or defective item.
Please Note:
We DO NOT accept returns of ear wires, cut chains, broken strands, beading kits, books, or partial lots of any kind.
Returned items must be in a re-sellable condition, in original packaging, and free from defects.
What is BeadsnFashion’s Replacement Guarantee?
(Beadsnfashion is a global marketplace. We provide a wrong/damaged product replacement guarantee.)
What is BeadsnFashion Friendly Returns /Replacement guarantee policy?
If you want to return/replace any products then you have to arrange a courier from your side.
Where can I find the Return Policy?
Please go to the product page, where you can see the respective policy against the offering of that product.
The Brand declined my request. What can I do?
If a customer has any issues first of all contact beadsnfashion at support@beadsnfashion.com.
We will not disclose your personal information with other sites or other work.
Can I return part of my order?
If a customer finds a few products have quality issues/wrong-delivered the case customer has to inform support@beadsnfashion.com.
When are Refunds provided?
As beadsnfashion received a customer returned parcel and after insure of the issue, we provide you with the amount in form of coupons [These have lifetime validity].
I have requested a replacement, when will I get it?
As beadsnfashion receives your product, the replaced products will be shipped to you.
What is the pickup process? Why have I been asked to ship the item?
A customer placed an order at that time showing processing.
As the vendor confirmed your order it will show invoiced.
As your parcel has been picked it will be shipped then you can track your parcel status.
As the customer revived the parcel it will show delivered status. I have changed my mind and would like to retain the product.
What do I do?
If the customer can remove any product from their own shopping cart.
Just log in and go to cart item and which product you want to remove click delete them.
It will remove from the customer cart.
How long will it take to process my cancellation request?
The customer has to inform support@beadsnfashion.com within 24 hours of receiving your shipment.
What are the modes of refund available after cancellation?
Mode depended upon customers
Refunded price coupon code
Refunded price use with another product in the next order.
MY ACCOUNT FAQS
How do I create an account at Beadsnfashion?
To create an account at Beadsnfashion.com click "Login" at the top of the page. New members fill in your contact information and you're ready to begin shopping our selection!
I forgot my password, how do I get logged back in?
If you forgot your password, you may request a new ONE-TIME use-only password via e-mail. Just fill in your e-mail address on the login page and it will be sent to you.
How do I view my order history?
Click the "Your Account" button located at the top of any page. From your account you can:
View your order
Reorder the identical order with one click
Check payment status
Check shipping status
How can I change my contact information?
Click the "Your Account" button located at the top of any page. You can change or add an address, change your password and view your order history.
How do I update my information?
It is easy to update your Beadsnfashion account and view your orders any time through 'My Account.
'My Account allows you complete control over your transactions on Beadsnfashion
Manage/edit your personal data like address, phone numbers, email ids
Change your password
Track the status of your orders
ATTENTION CUSTOMERS
If paying via credit card, make sure the billing address you have provided matches the one that appears on your credit card statement.
Contact us by phone or email:
Company contact detail for orders by phone
Tel: 8909060525 Email: support@beadsnfashion.com
